Politique de remboursement
RETURNS
At ROZZA Vintage, each piece is carefully curated and truly one of a kind.
We accept returns within 30 days of delivery.
This period includes the European Union’s legal 14-day right of withdrawal.
CONDITION OF ITEMS
Important
Our products are vintage and pre-loved. This means they may show natural signs of wear or ageing, which are part of their authenticity.
All items are carefully inspected and any relevant details are disclosed on the product page whenever necessary.
To be eligible for a return, items must:
- Be in the same condition as received
- Show no additional signs of wear
- Include original packaging (when applicable)
- Be accompanied by proof of purchase
We reserve the right to refuse returns that do not meet these conditions.
HOW TO REQUEST A RETURN
To start a return, please contact: hello@rozza.pt
Your request must include:
- Order number
- Full name
- Reason for return
- Photos of the item (mandatory in case of defect, damage or incorrect item)
If there is an issue, photos should clearly show the problem.
Once your request is reviewed, we will:
- Confirm eligibility
- Provide return instructions
Return address: R. Rodrigues de Faria 103 edf I Loja 1.01, 1 andar, 1300-501 Lisboa
Important notes:
- Returns sent without prior approval will not be accepted
- Items must be shipped within 5 business days after approval
DAMAGED OR INCORRECT ITEMS
If your order arrives:
- Damaged
- Defective
- Incorrect
Please contact us as soon as possible.
In these cases, return shipping costs will be covered by ROZZA Vintage.
NON-RETURNABLE ITEMS
We do not accept returns for:
- Sale items
- Gift cards
- Custom or altered products
-
Personal items such as:
- Earrings
- Underwear
- Swimwear
If you have any doubts, we recommend contacting us before purchasing.
EXCHANGES
Due to the unique nature of our products, we do not offer direct exchanges.
To purchase a different item:
- Return the original item
- Place a new order
SHIPPING COSTS
- Return shipping costs are the customer’s responsibility
- Except in case of error or defect
- Original shipping fees are non-refundable
REFUNDS
Once your return is received and inspected:
- You will be notified of approval
- Refunds will be issued to the original payment method
Processing time:
- Up to 10 business days
- Additional delays may occur depending on your bank
If more than 15 business days have passed, please contact us.
CONTACT